Privacy Policy

This Privacy Policy explains how Resume Crown ("we", "our", or "us") may collect, use, store, and disclose information when you visit our website, contact our team, or use our services.

1. Introduction

Resume Crown provides professional resume and CV writing services and related career-document support. To deliver these services, we may need information about your career history, qualifications, experience, and professional goals.

By using our website or contacting us, you acknowledge this policy. Where applicable law requires consent for a particular activity, we will seek that consent as required.

2. Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact information: Your name, email address, telephone number, and preferred contact method.
• Career information: Your employment history, qualifications, skills, certifications, achievements, career objectives, and information you choose to include in your CV or resume.
• Messages and files: Information contained in documents, attachments, instructions, and messages you send to us.
• Order information: Your selected service, package, order details, and communications related to your request.
• Technical information: Depending on the website configuration, basic device, browser, log, and website-usage information may be collected.

Please share only information reasonably needed for your service. Avoid sending passwords, identity-document numbers, bank credentials, or other sensitive information unless it is genuinely necessary and we have an appropriate secure process for handling it.

3. How We Use Your Information

We may use information you provide to:

• Understand your requirements and prepare requested career documents.
• Communicate with you about enquiries, orders, revisions, and service delivery.
• Provide customer support and respond to feedback.
• Maintain business records and manage payments through the relevant payment provider, where applicable.
• Protect our website, prevent misuse, and address technical issues.
• Meet applicable legal obligations and resolve disputes.

We do not promise employment, interviews, or a particular recruitment outcome as a result of using our services.

4. How We Share Information

We do not intend to sell your personal information. We may share information when reasonably necessary for the following purposes:

• Service providers: With trusted providers who help us operate our website, communicate with customers, process payments, or deliver services, where applicable.
• Your instructions: When you request or authorise a specific disclosure.
• Legal requirements: When disclosure is required by applicable law or a valid legal process.
• Protection: When reasonably necessary to protect rights, safety, security, or prevent fraud and misuse.

Third-party services may process information under their own terms and privacy policies. Please review those policies when using their platforms.

5. Data Security and Retention

We aim to use reasonable administrative and technical safeguards to protect information from unauthorised access, loss, misuse, or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, handle revisions, maintain relevant business records, resolve disputes, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and the circumstances.

Please contact us if you want to ask about information associated with your service. We will assess requests in accordance with applicable law and any legitimate retention requirements.

6. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restrictions on certain personal information. You may also have the right to object to certain processing or withdraw consent where processing relies on consent.

To make a privacy request, contact us using the details below and explain what you would like us to review. We may need to verify your identity before acting on a request.

7. Cookies and Website Data

Our website may use essential technical storage or cookies to support website functionality. Depending on the tools installed on the website, analytics or other technologies may also be used.

The actual cookies, analytics tools, and advertising technologies used depend on the website configuration. Where required by law, applicable consent choices will be provided before using non-essential technologies.

8. Children's Privacy

Our services are intended for people seeking career-document assistance. Our website is not intentionally designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so the matter can be reviewed.

9. International Processing

If you contact us from another country, your information may be processed in Sri Lanka or in other locations where our service providers operate. Where required, we will take steps applicable law requires for international transfers of personal information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website, or legal obligations. Any revised version will be published on this page with an updated revision date. Please review it periodically.

11. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact Resume Crown:

• Email: hello@resumecrown.com
• Website: Resume Crown