Terms & Conditions

These Terms & Conditions govern your use of the Resume Crown website and services. In these terms, "Resume Crown", "we", "our", and "us" refer to the service provider operating this website. "You" or "client" refers to the person using our website or ordering our services.

1. Acceptance of Terms

By accessing this website, contacting us about our services, or placing an order, you agree to these terms to the extent permitted by applicable law. If you do not agree, please do not use the website or order our services.

If a separate written agreement or order confirmation applies to a particular service, its specific terms may supplement these general terms. Any conflict should be clarified with us before work begins.

2. Our Services

Resume Crown offers career-document services that may include:

• Professional resume and CV writing or formatting.
• ATS-oriented resume structure and keyword alignment.
• Cover letter preparation.
• LinkedIn profile writing or optimisation.
• Other career-document services expressly agreed with the client.

The exact deliverables depend on the package or service you select. Not every service includes every item listed above. We will clarify the scope of your order when you contact us.

3. Orders and Information Provided

You are responsible for providing accurate information about your qualifications, work history, skills, certifications, achievements, and career objectives. Our work will be based on the information and instructions you provide.

We may request clarification or additional details before completing your documents. Delayed, incomplete, or inaccurate information may affect the delivery schedule or quality of the final document.

Please review the service description, agreed price, delivery expectations, and any special requirements before confirming an order.

4. Pricing and Payments

Prices displayed on the website may be starting prices and may vary according to the selected package, document complexity, additional services, and requirements confirmed with you.

• The final price and applicable currency should be confirmed before payment.
• Any additional work outside the agreed scope may require a separate quotation and your approval.
• Payment instructions will be provided through the agreed communication channel.
• Any applicable taxes, transaction charges, or payment-provider fees should be clarified before payment where relevant.

Do not send payment credentials, passwords, or one-time verification codes through chat.

5. Delivery Times

Estimated delivery times depend on the selected package, workload, service requirements, and receipt of the information needed to complete your order. Any specific delivery time agreed with you will guide your order.

If you request additional work or provide substantial new information after work begins, the delivery schedule may need to be revised. We will communicate material changes where reasonably possible.

Delivery may be made electronically using the file format or communication method agreed for your order.

6. Client Responsibilities

You agree to:

• Provide truthful, accurate, and lawful information.
• Review drafts and final documents carefully for factual accuracy, spelling, contact details, dates, and employment history.
• Respond to reasonable clarification requests and review communications within a reasonable time.
• Use the documents lawfully and not ask us to create false qualifications, fabricated employment history, misleading certificates, or other deceptive claims.
• Keep copies of final files and any important order correspondence.

We may decline requests that involve fraudulent, misleading, unlawful, or otherwise inappropriate content.

7. Revisions and Refunds

Revision eligibility, the number of revisions, what qualifies as a revision, and any applicable deadlines depend on the selected package and the separate Terms & Revision Policy.

Refund requests are assessed according to the agreed order terms and applicable consumer-protection law. Please contact us promptly if you believe there is a problem with your order. No provision of these terms is intended to exclude any consumer rights that cannot legally be excluded.

Read the full Terms & Revision Policy before ordering.

8. No Guarantee of Employment Outcomes

Our service helps present your professional background in a clear and organised way. We cannot guarantee interviews, job offers, employment, immigration outcomes, recruiter responses, or success with any particular applicant-tracking system.

Recruitment decisions depend on many factors outside our control, including your qualifications, experience, job-market conditions, employer requirements, and the accuracy of the information you provide.

Any ATS-related service is intended to support readability and document structure; it does not guarantee that a specific recruitment platform will parse or rank a document in a particular way.

9. Intellectual Property and Use of Documents

Website content, branding, graphics, and original materials remain the property of their respective owners unless otherwise stated. You may not copy, republish, resell, or commercially exploit website content or branding without permission from the relevant rights holder.

After completing payment for your order, you may use the final career documents prepared for you for your own job-search and professional purposes, subject to any third-party rights and the agreed service terms.

You are responsible for ensuring that information you provide and materials you ask us to use do not infringe another person's rights.

10. Third-Party Websites and Services

Our website or communications may link to third-party websites or services, such as messaging platforms or payment providers. These services operate under their own terms and privacy policies. We are not responsible for the content, availability, or policies of independent third-party services.

11. Limitation of Liability

To the extent permitted by applicable law, Resume Crown is not responsible for employment decisions, lost opportunities, or indirect losses arising from the use of a career document or a third party's decision. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Our services do not replace legal, immigration, financial, or other regulated professional advice. You should seek qualified advice where your circumstances require it.

12. Website Availability and Changes

We aim to keep the website accessible and accurate, but uninterrupted availability cannot be guaranteed. We may update, suspend, or change parts of the website or service offerings as necessary.

13. Changes to These Terms

We may revise these terms to reflect changes in our services, operations, or legal obligations. The updated version will be published on this page with a revised date. Changes to an existing order will be handled in accordance with the applicable agreement and law.

14. Applicable Law

These terms are subject to applicable law. If a dispute arises, please contact us first so we can try to resolve it constructively. Any governing-law or jurisdiction provisions should be reviewed and completed to reflect the legal requirements applicable to the business.

15. Contact Us

For questions about these terms, your order, or our services, contact:

• Email: hello@resumecrown.com
• Website: Resume Crown